Our Services
Implementation and Customisations
Experienced project leaders and staff will ensure that your implementation of Propella is successful, including turnkey developments if required.
By offering customisation, urgent requirements from your suppliers and customers can be met. We are able to do this because we are the sole developer and have developed a change management process that has been carefully refined over many years to ensure customisation does not impact performance. The enhancements we make for you are always incorporated into future versions so we do not leave you with an orphan version or a lost development.
Support
We are proud of the feedback we get from supporting our own software directly.
A philosophy of building long relationships with customers is mirrored in Propella’s current client list which still includes companies we first met in our early days. This is testament to our high level of after-sales service and support.
If you are a Propella client and need some help with a Propella product you can either call us or if the request is not urgent send us an email to our helpdesk. This is monitored constantly and you can expect a prompt response. Propella maintain a call management database where issues are recorded and progressed through to completion.
Our normal hours of business are 8:30 to 5:00 Monday to Friday when direct support to your system is available. Outside of these hours our phones are diverted to staff who will do their best to assist with the issue.
Training and Consultancy
We can provide expert trainers and consultants to assist you to use Propella Software and to implement new business functions.
Training enables clients to get the best value out of their investment as quickly as possible. Propella is designed to be intuitive, minimising training times and costs. With the extensive list of features available the most important tasks will be taught first and further knowledge will be gained as time goes by. We have a number of approaches to training and this can take place according to your preference. User manuals and site-specific process guides are also available